Examining the Decision to Outsource
See why future-focused healthcare leaders view the revenue cycle as a value driver, not a cost center. … Read More
June 18, 2024
Culture + Engagement
Ideas, insights + industry updates
Understanding the Financial and Referral Impact of Patient Satisfaction Scores
Patient satisfaction scores have taken center stage in healthcare, influencing reimbursement rates, patient retention and referrals … Read More
February 13, 2024
How to Prevent Burnout During an Electronic Healthcare Record Implementation
There’s no need to go into an EHR implementation unprepared. Having a readiness program in place can help smooth the transition to a new EHR. … Read More
October 27, 2023
3 Steps for Establishing a Successful Physician Liaison Program
Begin removing barriers and building an effective and proactive communications strategy between pre-access and referring providers. … Read More
May 8, 2023
6 Tips to Starting a Mental Health Movement
Start a movement by using these tips on how to break the stigma and integrate mental health awareness into your organization’s culture. … Read More
May 3, 2023
How to Engage Employees + Ultimately Improve Patient Experience
Make employee engagement a top priority for the effect it will have on your employees as well as your patients and community. … Read More
February 28, 2023
4 Tips for Forming an Employee Advisory Group
Creating and effectively overseeing an EAG is can have a significantly positive impact on employee engagement, morale and company culture. … Read More
February 27, 2023
Why Saying “That’s Not My Job” Can Harm Your Career
It’s important to understand you may be asked to use your skillset outside of your role to contribute to the success of your organization. … Read More
June 2, 2021
Enhance Your Point-of-Service Collections, Enhance the Patient Experience
Ensuring a positive patient experience means not talking about financial obligations or payments upfront, right? Wrong. … Read More
May 17, 2021
Diversity, Equity & Inclusion | OPERATOR INSIGHTS | Workplace DEI Best Practices
Rich Lewis, AVP of Culture & Inclusion, shares DEI value, best practices, common misconceptions and how to start a program at your company. … Read More
May 5, 2021