Vice President, Patient Access Services
As an operational leader, Emily brings 15 years of Revenue Cycle experience to Ensemble, including five years in the physician setting and 10 years within the acute care setting. She has managed Patient Access and Pre-Access functions for 12 years. Prior to joining Ensemble, Emily served as the Sr. Director of Pre-Arrival Services for the Shared Services Center – Fort Smith (Community Health Systems), where she led the centralization efforts for a Pre-Arrival unit that ultimately serviced 30 hospitals in five states. During that time, her team implemented several best practice processes while doubling upfront collections and maintaining a front end denial rate of < 0.5%. During a pilot for Shared Service Center management of three hospitals, her teams were able to lower front end rejections by 50%, implement automated processes that previously relied heavily on paper, and improve front end accuracy scores by 13% in less than three months.